Explorates

Privacy Policy

Privacy policy for the website www.explorates.com, last updated April 1, 2025.

Preamble

The purpose of this privacy policy is to inform users of the website www.explorates.com:
  • of the way in which their personal data are collected. Personal data means any information that makes it possible to identify a user. This may include their first and last name, age, postal or email address, location, or IP address (non-exhaustive list);
  • of the rights they hold with respect to that data;
  • of the person responsible for processing the personal data collected and processed;
  • of the recipients of that personal data;
  • of the website's cookie policy.

1 - Principles governing the collection and processing of personal data

In accordance with Article 5 of European Regulation 2016/679, personal data shall be:
  • processed lawfully, fairly and in a transparent manner in relation to the data subject;
  • collected for specified (see Article 2.1 herein), explicit and legitimate purposes, and not further processed in a manner incompatible with those purposes;
  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  • kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
  • processed in a manner that ensures appropriate security of the collected data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
Processing shall be lawful only if, and to the extent that, at least one of the following conditions is met:
  • the data subject has given consent to the processing of their personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which the controller is subject;
  • processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

2 - Personal data collected and processed in connection with browsing the Site

2.1 - Data collected

The personal data collected in the course of our activities are as follows:
  • IP address;
  • Internet service provider;
  • location;
  • first and last name;
  • job title;
  • address;
  • phone number;
  • email address.
The collection and processing of this data serves the following purposes:
  • processing and responding to user messages;
  • managing the commercial relationship that may arise from user messages;
  • contract management;
  • customer account management;
  • service quality monitoring;
  • statistics;
  • sending newsletters;
  • sending commercial and promotional information based on your preferences;
  • compliance with regulatory requirements currently in force or being adopted.

2.2 - How data is collected

When you use the Site, the following data are collected automatically:
  • IP address;
  • Internet service provider;
  • location of the user's device.
Other personal data are collected when you carry out the following operations on the Site:
  • first name, last name, address and phone number in connection with sending messages to the Explorates team, contract management and customer account management.
  • first name, last name and email address in connection with sending newsletters or marketing activities.
Personal data are retained by the data controller under reasonable security conditions for a period of 3 years.
The company may retain certain personal data beyond the periods stated above in order to fulfill its legal or regulatory obligations.

2.3 - Data hosting

The Explorates website is hosted by Amazon Web Services, Tour Carpe Diem, 31 place des Corolles 92098, Paris-La Défense Cedex.

2.4 - Transfer of data to third parties

Data may be transferred to our partners, listed below:
  • Amazon Web Services (hosting);
  • PostHog (analytics);
  • Stripe (payments);
  • Axeptio (cookies).

2.5 - Cookie policy

If you have an account on Explorates and you log in to the Site, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to save your login information and screen preferences. A login cookie lasts two days, and a screen-options cookie lasts one year. If you select "Remember me", your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

3 - Data controller and data protection officer

3.1 - The data controller

Personal data are collected by Explorates, a simplified joint-stock company (SAS) with share capital of €10,000, registered under number RCS Paris B 939 049 672.
The data controller may be contacted as follows:
By post at the following address: Explorates SAS, 149 avenue du Maine, 75014 Paris.
By email: dpo@explorates.com

3.2 - The data protection officer

The company's data protection officer is Jean-Baptiste Clot, President of Explorates SAS, 149 avenue du Maine, 75014 Paris.
Contact: dpo@explorates.com
Any person who, after contacting us, believes that their rights under data protection law have not been respected may lodge a complaint with the CNIL (French data protection authority).

4 - User rights regarding the collection and processing of data

Every user affected by the processing of their personal data may exercise the following rights, pursuant to European Regulation 2016/679 and the French Data Protection Act (Loi Informatique et Liberté, Law 78-17 of January 6, 1978):
  • right of access, rectification and erasure of data (set out respectively in Articles 15, 16 and 17 of the GDPR);
  • right to data portability (Article 20 of the GDPR);
  • right to restriction (Article 18 of the GDPR) and to object to the processing of data (Article 21 of the GDPR);
  • right not to be subject to a decision based solely on automated processing;
  • right to determine what happens to data after death;
  • right to lodge a complaint with the competent supervisory authority (Article 77 of the GDPR).
To exercise your rights, please write to Explorates SAS, 149 avenue du Maine, 75014 Paris, or by email to dpo@explorates.com.
In order for the data controller to process the request, the user may be required to provide certain information such as: their first and last name, email address, and account, personal space or subscriber number.
Visit cnil.fr for more information about your rights.

5 - Conditions for amending the privacy policy

The publisher of the Explorates website reserves the right to modify this Privacy Policy at any time in order to ensure that it remains compliant with current applicable law.
Any such modifications shall not affect purchases previously made on the site, which remain subject to the Policy in force at the time of purchase and as accepted by the user when confirming the purchase.
Users are encouraged to review this Privacy Policy each time they use our services, without any formal prior notice being required.